Once the decision has been determined and shipping your car is the answer, throw away the low quotes and stick to the higher quotes. Now it is time to put your research skills and start checking reviews and how reliable each company is. With the internet now, it is very easy to check on reviews and see what customers think and have to say about their car transport experiences. You can also talk with the agents and ask as many questions as you need. If you notice they’re unwilling to provide information or simple put you off very fast, don’t expect much from a bad customer service.
Alright, so you have chosen your transportation company, now you need to set your requirements and needs in order for your agent to provide the service you need. First of you need to determine your schedule and flexibility. Determine your deadlines and availability. Be reasonable and understand that your car is one of many that will be mounted on the same carrier for the same route; therefore personalized single service is not a possibility. Carriers try to accommodate to your needs as much as possible but will not compromise the safety of their carrier or other cars only for unrealistic expectations.
Dates are determined; you have your flexibility window, now start describing the make and model of your car as well the year and any modifications done to it. Bigger cars are heavier and take more room; therefore, transporting it will cost more, so if you are shipping a large SUV or a van, be prepared. One of the most important things is to notify your agent if your car is in running conditions or not, don’t worry cars are not driven or rolled to their destination, however, if the car is inoperable the driver needs to be prepared with the proper equipment in order to mount it to the carrier. If you fail to communicate this “minor” detail to your agent and the driver is surprised when he arrives to pickup location, be sure you will pay an extra fee or even have a cancellation. This is your responsibility, so make sure you include operating details while you are booking. Another detail that describes your car that is very important is how full the gas tank is, some companies don’t require gas tanks to be emptied down to 3/4, yet some do. Make sure you check with your companies requirements.
So now the schedule is marked, a full description of the car has been provided, it’s time to make give the locations. Where your pick up or delivery address is located, influences greatly on how soon a pickup or delivery will be and how many days the car will be in transit, price also is affected by this factor. If a location is off route and the driver has to detour for over 150 miles to get to your destination the fee will be higher. Remember he not only has to go in over 150 miles to deliver but he also has to return in order to continue his route. Advise your agent if either location is within gated communities, narrow streets, or has closed curves that can prevent the carrier from getting to its destination, if this is the case, the driver will have to meet at the nearest open area in order to safely download or load your car.